Today I reset a notebook I am selling running Windows 10. First I wiped all of the free space on the drive using the built in command cipher /w:<drive>. This took a couple hours on a 500GB drive with a default 3 pass wipe. After wiping all of my personal data I then rebooted the computer into the EFI interface and initiated a complete reset including deleting all of my data and programs with a partition format. This is where the fun began, after a few hours have gone by, the reset was in the install Windows phase. As usual I left for a few hours so I am not staring at the clock and the computer in an impatient gaze. Came back and noticed the reset was at 64%, a few minutes later it increased o 67% then rebooted. Coming back an hour later thinking it would be done to my surprise it was still at 64%. Thinking there is a problem I restarted the computer and made some changes to the EFI, the install then increased to 98% and then rebooted. Thinking the install was now working, I left for an hour to do other things. As you may have guessed when I came back the install was at 64%. Watched the computer to see what it does and it went to 98% and rebooted again validating what I assumed. I then went to the Internet to hopefully find a solution but didn’t find anything useful. There was a smattering of useless tips like, run a command in Windows, when I was not able to boot into Windows. I then started to search for other solutions on my own and found something that I thought would work.
Booted into the EFI and went into the Recovery option, I however did not select to reset the computer as I did before. Needing to try something different I selected to initiate the HP recovery option which is different than the Windows 10 reset. The HP branded recovery started and took quite a long time, 4 hours and some change. The install seemed to stall a few times but I stayed steady on the course. After the four hours and change I was back at the initial setup of Windows.
In short, if the reset does not work and is stuck in a boot loop you may be able to use the computer branded recovery to save your install.
Until next time………….